How Hiring a Helper Works with We Are Caring
Hiring a helper with We Are Caring takes five steps. You discover candidates in the We Are Caring Hire Helper app, whose profiles our team has checked. Your first Starter pass is free for 30 days, so you can post a job ad straight away. You meet candidates online or at home, we handle the paperwork, and we keep checking in with you and your helper after she starts.
1. Download the app and discover the available candidates
In the We Are Caring Hire Helper app you can see the helpers available now: their profiles, presentation videos, references from previous employers and, for many, photos of their hobbies or of dishes they have cooked.
"A special mention of their App which allowed you to review resumes of the candidates, photos of dishes they have cooked(!), as well as watch their short videos - this was super useful!" (Tudor Aw)
How we check every candidate before her profile goes live:
- We verify the documents she provides, including any recommendation letters.
- We check her employment history and any negative records.
- For a transfer helper, we collect her current employer's consent to transfer and ask for their feedback.
- We interview her about her work experience and her motivation.
- She records a presentation video and adds photos of her hobbies or what she can cook.
Only then do we publish her profile, so you can quickly find the candidates who suit your family.
2. Post your job ad with a pass
A pass lets you post your job ad and contact candidates for 30 days. Passes are one-off purchases that do not renew.
- Starter: contact helpers who are abroad. Your first Starter pass is free for 30 days; after that, you can buy a new one.
- Premium: also reach helpers already in Singapore.
- VIP: everything in Premium, plus shortlists of candidates handpicked by our consultants, so you only interview the best matches.
You can upgrade to Premium or VIP at any time. Pass prices are on the costs page.
3. Meet the candidates at your convenience, online or at home
Chat and call candidates directly in the app. You can meet a helper who is already in Singapore at your home, and a helper abroad by video call. You agree the job conditions with her directly.
"Interviews were easy to arrange and it's direct with the helpers so we can independently assess fit and language." (Jon G)
4. We do the paperwork
Once you have chosen her, your consultant prepares everything and you sign online:
- the employment contract and safety agreement
- the work permit application and issuance with the Ministry of Manpower (MOM)
- maid insurance, including the security bond guarantee
- for a helper from abroad: her pre-deployment medical check-up, embassy documents, and the Ministry of Manpower (MOM) Settling-In Programme if it is her first job in Singapore
Processing takes a week or less for a transfer, and 3 to 4 weeks for a helper from the Philippines or Indonesia.
5. We keep checking in
Your consultant stays your contact for as long as she works for you, and we check in with her too. If the employment ends within 2 months, for any reason, we find you a replacement with no service fee.
"Even after my helper arrived (with no unexpected delays), We Are Caring continued to check in with us." (WJ Choong)
"They even called me to ask for the feedback of my employment after few months of being employed." (Arlene E., helper)
Already found your helper?
Skip steps 1 to 3: bring her to us and we start at step 4. Book a free consultation
FAQ
Is it free to start?
Yes. Every new user of the We Are Caring Hire Helper app gets a free Starter pass for 30 days, to post a job ad and contact helpers who are abroad. After that you can buy a new pass, or upgrade to Premium or VIP at any time.
What is the difference between the Starter, Premium and VIP passes?
All three let you post a job ad for 30 days. Starter reaches helpers who are abroad; Premium adds helpers already in Singapore; VIP adds a shortlist handpicked by our consultants. Prices are on the costs page.
Do I have to hire through We Are Caring if I find a helper in the app?
Yes. Helpers listed in the app are hired through We Are Caring; this is part of the terms of every pass.
How long does the paperwork take?
A week or less for a transfer, and 3 to 4 weeks for a helper from the Philippines or Indonesia, once you have chosen her.
What if it does not work out?
If the employment ends within 2 months, for any reason, We Are Caring finds you a replacement with no service fee. The guarantee can be extended to 6 months; details are on the costs page.